Frequently Asked Questions
DO I NEED AN APPOINTMENT TO COME IN?
No appointment required just walk-ins. We are open from Monday 2–6 p.m., Tuesday Closed, Wednesday 1–3 p.m., 3:30–6 p.m. Thursday 1–3 p.m., 3:30–6 p.m. Friday 1–3 p.m., 3:30–6 p.m. Saturday 2–6 p.m. Sunday 2–6 p.m.
HOW MUCH DO YOU CHARGE?
For 2 photos, we charge $14.99 (plus tax) only. For a digital photo we charge $14.99 (plus tax).
WHAT PAYMENT METHOD/OPTIONS DO YOU ACCEPT?
We accept debit card, all credit cards or PayPal only.
WHERE ARE YOU LOCATED?
We are located right in Ottawa, close to all embassies. 508 Gladstone Avenue Suite 202 Ottawa, ON, Canada K1R 5P1
WHEN DO YOU OPEN?
We are open from Monday 2–6 p.m., Tuesday Closed, Wednesday 1–3 p.m., 3:30–6 p.m. Thursday 1–3 p.m., 3:30–6 p.m. Friday 1–3 p.m., 3:30–6 p.m. Saturday 2–6 p.m. Sunday 2–6 p.m.
HOW LONG DOES IT TAKE?
It takes about 5 minutes from start to finish.
WHAT SHOULD I WEAR?
Preferably, wear a dark coloured clothing/top. Avoid white or light colours.
WILL I GET A FREE DIGITAL PHOTO WITH MY PRINTED PHOTO?
No, we charge $14.99 (plus tax) for each digital photo.
CAN I WEAR MY GLASSES/HATS, BALL CAPS OR SUNGLASSES/JEWELRY/EARRINGS DURING MY PHOTO SHOOT?
Please avoid wearing any of these items as your photo can be rejected.
WHAT OTHER PHOTOS DO YOU TAKE?
We also take photos for Medical Marijuana,Work Permits, Firearm Permits, Correctional Services, International Driver Permits, US Passports, Security Guard Licenses, etc.
DO YOU TAKE BABY PHOTOS?
Yes we do.
DO YOU DO RETAKE IF MY PHOTOS ARE NOT ACCEPTED?
Photos are guaranteed for every customer. If rejected, we will re-take it at no cost to you. Please bring the rejected photos with you in order to get free retakes. We do not provide a refund.
WHERE CAN I GET A PASSPORT PHOTO TAKEN IN OTTAWA?
Head to Ottawa Passport Photo Studio located at 508 Gladstone Avenue, Suite 202, Ottawa, Ontario, K1R5P1 - Parking spots available